Proper Bottle Installation
Prior to lifting a new bottle onto the cooler, it should be examined to ensure that there is not more than 20ml (approx) of water in the water-guard well. This would reduce the risk of any air locks.
WARNING: Full Weight 19.5 KG (Approx). If you decide to lift:
Peel off the safety label from the top of the bottle cap
If lifting from the floor, find a comfortable position to hold the bottle ensuring that your back is straight and your knees are bent.
Keep your back straight as you slowly lift the bottle to a standing position.
Rotate the bottle until it is lined up directly over the cooler position.
Keeping the bottle straight and ensuring that hands are kept away from the curved surface of the bottle, push down until it clicks into the cooler opening.
If you are unsure of proper manual handling, please speak to your Health and Safety Officer.
You should keep areas around the cooler free from dirt and rubbish
You should not put any liquid other than Rocwell Natural Mineral Water into the cooler
You should clean the drip tray once a week using mild soap and water
Always ensure the drip tray does not overfill
You should not leave the cooler without a bottle fitted
You should keep the cooler exterior clean using mild soap and water (do not use bleach or any other cleaning agents containing bleach or chlorine)
You should not expose the cooler to direct sunlight
You should not locate the cooler next to a radiator
You should not use the cooler as a shelf for plants or objects
You should not attempt to move a cooler with a bottle in place
You should ensure the water cooler is an upright position at all times
To take care of the water bottles (see below)
Care of Water Bottles
All bottles should be used in rotation (first in first out) to ensure a continuous fresh supply
Ensure that all bottles are kept clean
Do not store bottles in direct sunlight or close to a radiator
Do not write or draw on any part of the bottle
Any bottles damaged whilst on site will result in the loss of the bottle deposit
All bottles should be stored in a clean environment
Common Cooler Problems and Solutions
Problem A – Leaking Water
Cause 1 – Drip Tray
Is the drip tray overflowing? (Remove tray and empty)
Cause 2 – Bottle
Are there any visible cracks on the bottle? (Remove bottle and leave for collection in a suitable area)
Cause 3 – Taps
Are the taps screwed in tightly?
Remove the bottle, drain all the water from the taps
Unscrew taps from the cooler
Ensure that all parts of the tap are fitted tightly together
Screw the tap back onto the cooler
Do not overtighten the taps
If the cooler continues to leak, call us for a Rocwell engineer to visit (may incur a fee).
Problem B – No Water Coming from the Taps
Cause 1 – Bottle Label
Was the protective label peeled from the top of the cap before the bottle was installed?
Cause 2 – Air Filter Blocked
If the Air Filter was to become wet, no air would be able to enter the bottle to displace the water being taken from the bottle. Therefore no water can be dispensed.
Take off the bottle
Using a clean towel, remove any water that has leaked into the cooler and around the air filter.
Take out the air filter and shake until dry. Once fully dried, replace filter and bottle.
Cause 3 – Cooler Freezing
It could be that your cooler is frozen preventing water dispensing.
Turn the cooler off and leave it defrost overnight.
Drain the water from the cooler and call an engineer.
Problem C – Water Not Chilling
Can you hear the Cooler Chilling?
Cause 1 – Power
Is the power lead tightly inserted into the back of the cooler? Is the power lead switched on at the mains? Check the socket for power by plugging in something else that you know to be working.
Cause 2 – Fuse
The fuse in the coolers power lead plug may have blown.
If none of the above, call for a Rocwell Engineer at (028) 8775 8306. Rocwell do not accept liability for any injuries sustained whilst taking care of your cooler, be that lifting equipment or carrying out electrical work or anything else related to this.